GGPoker Privacy Policy

When you register for a GGPoker account, we collect the personal details you provide directly, including your full name, date of birth, email address, mobile number, and a government-issued identification document required for identity verification. We also collect financial information such as your preferred payment method and transaction history, which is necessary for processing deposits and withdrawals in Philippine pesos. As you use the platform, we automatically gather technical data including your IP address, device type, browser version, operating system, and session timestamps to help us maintain platform security and improve your experience. We may also collect gameplay data such as bet history, game preferences, and session duration, which helps us personalise your experience and fulfil our responsible gaming obligations. All information collected is limited to what is genuinely necessary for the operation of the platform and compliance with applicable Philippine regulations. We do not collect sensitive personal information beyond what is required for identity verification and fraud prevention. You can review the personal data we hold about you at any time by contacting our support team.

GGPoker uses your personal information primarily to create and manage your account, process transactions, and deliver the gaming and betting services you have signed up for. We use your contact details to send you important account notifications, security alerts, and updates about changes to our terms or policies — these communications are essential and cannot be opted out of while your account remains active. With your consent, we may also send you promotional messages about new games, bonuses, and platform features; you can withdraw this consent at any time through your account settings. Your data is used to verify your identity and age in compliance with Philippine gaming regulations, ensuring that our platform remains accessible only to eligible adult players. We analyse aggregated, anonymised usage data to improve platform performance, fix technical issues, and develop new features that better serve Filipino players. Your information may also be used to detect and prevent fraud, money laundering, and other illegal activity, which protects both you and the integrity of the platform. We will never use your data for purposes that are incompatible with those described in this policy without first obtaining your explicit consent.

GGPoker does not sell, rent, or trade your personal information to any third party for marketing or commercial purposes — this is an absolute commitment we make to every Filipino player on our platform. We share your data only with carefully selected service providers who assist in operating the platform, such as payment processors, identity verification services, and cloud infrastructure providers, all of whom are contractually bound to handle your data securely and only for the specific purpose for which it was shared. In certain circumstances, we may be legally required to disclose your information to Philippine regulatory authorities, law enforcement agencies, or courts when we receive a valid legal request or are obligated to do so under applicable law. If GGPoker undergoes a business restructuring, merger, or acquisition, your personal data may be transferred to the successor entity, but only under the same privacy protections described in this policy. We may share anonymised, aggregated statistical data with research or analytics partners, but this data cannot be used to identify any individual player. Any third party that receives your data is subject to strict contractual obligations and is prohibited from using it for any purpose beyond what we have authorised. We review our third-party relationships regularly to ensure ongoing compliance with Philippine data protection standards.

We take the security of your personal data seriously and have implemented a range of technical and organisational measures to protect it against unauthorised access, loss, alteration, or disclosure. All data transmitted between your device and our servers is protected using industry-standard Transport Layer Security (TLS) encryption, ensuring that your login credentials, payment details, and personal information cannot be intercepted in transit. Your account password is stored using a one-way cryptographic hashing algorithm, which means that even GGPoker staff cannot view your password — if you forget it, a reset is required rather than a retrieval. We conduct regular security audits and vulnerability assessments to identify and address potential weaknesses in our systems before they can be exploited. Access to personal data within GGPoker is restricted on a strict need-to-know basis, and all staff with access to player data are trained in data protection best practices. In the unlikely event of a data breach that poses a risk to your rights, we will notify you and the relevant Philippine authorities within the timeframes required by law. If you suspect that your account has been compromised, please contact our support team immediately so we can take protective action on your behalf.

GGPoker retains your personal data for as long as your account remains active and for a reasonable period thereafter, in order to fulfil our legal, regulatory, and contractual obligations. Philippine gaming regulations require us to retain certain transaction and identity records for a minimum period even after an account is closed, and we comply fully with these requirements. Once the mandatory retention period has expired and there is no longer a legitimate reason to hold your data, we will securely delete or anonymise it in accordance with our internal data lifecycle policy. If you request the deletion of your account, we will process your request promptly and confirm the deletion of data that is not subject to a legal retention requirement. Data held for fraud prevention or dispute resolution purposes may be retained for longer periods where there is a legitimate and documented reason to do so. We do not retain data in identifiable form beyond what is strictly necessary, and we review our retention schedules regularly to ensure they remain proportionate. If you have questions about how long specific categories of your data are retained, you are welcome to contact our support team for clarification.

Under Philippine data protection law, you have a number of important rights regarding the personal information that GGPoker holds about you, and we are committed to honouring these rights promptly and transparently. You have the right to access a copy of your personal data, to request corrections if any information is inaccurate or incomplete, and to request the deletion of data that we no longer have a legitimate reason to retain. You also have the right to object to certain types of processing, including direct marketing communications, and to withdraw any consent you have previously given at any time without affecting the lawfulness of processing that took place before the withdrawal. If you believe that GGPoker has handled your personal data in a way that violates your rights or applicable law, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. To exercise any of these rights, simply contact our support team with your request and we will respond within the timeframe required by law. We will never penalise you for exercising your data rights, and doing so will not affect your ability to continue using the GGPoker platform. We are here to make this process as straightforward as possible for every player in the Philippines.

GGPoker may update this Privacy Policy from time to time to reflect changes in our practices, the services we offer, or applicable Philippine law, and the most current version will always be available on this page with a revised effective date at the top. When we make material changes that significantly affect how we handle your personal data, we will notify you directly via your registered email address or through a prominent notice on the platform before the changes take effect. Your continued use of GGPoker after a policy update constitutes your acknowledgement of the revised terms, so we encourage you to review this page periodically. If you disagree with any changes to this policy, you have the right to close your account and request deletion of your data as described in the section above. Minor updates such as clarifications, corrections of typographical errors, or changes to contact details may be made without prior notice. The version history of this policy is available on request from our support team. We are committed to keeping this policy clear, honest, and up to date so that you always know exactly how your data is being handled.